How Lawyers Should Use Social Media (Hint: Very Sparingly)

How Lawyers Should Use Social Media (Hint: Very Sparingly)

I’m going to keep this short, because I want to you to be able to get back to what really matters – your work – as quickly as possible after consuming this concise, important message: Lawyers should use social media as little as possible, and the time they do spend on social networks should be very purposeful and intentional.

Here’s why:

First, social media platforms are engineered to be addictive. Facebook, LinkedIn, Instagram and other social media platforms grow and get paid based on how many people use their platforms and for how long. These companies compete in what’s called the “attention economy” and, as Seth Godin (who famously eschews most social media) explains, we are the products these companies sell. They round up our attention, and sell it to advertisers. Accordingly, it’s not surprising that social media platforms are engineered to be as addictive as possible. And it’s working. Facebook’s head of marketing recently discussed in a speech that the average millennial checks his or her phone 157 times daily. That’s insane, because…

Three Things Law Firm Websites Should Focus On (But Most Don’t)

Three Things Law Firm Websites Should Focus On (But Most Don’t)

Most mid-size to large law firm websites cost tens, and often hundreds, of thousands of dollars. They take anywhere from 6 to 18 months to design, develop and launch. On top of the financial investment, huge amounts of internal hours and resources are devoted to most law firm website projects.

And for what?

Other than temporary, fleeting spikes in website traffic following the launch of a new site (often driven by email marketing and PR investments), can most firms point to any meaningful metrics that justify the massive investments made in their websites? In my experience, and in countless conversations with frustrated in-house marketing professionals, the answer is no. Even in situations where increases in traffic are sustained, more visitors rarely turn into more clients.

That’s a big problem. Because, after all, shouldn’t the objective of a law firm website be to drive new business and revenue? Of course it should.

How to Create Value as a Law Firm Associate

How to Create Value as a Law Firm Associate

This is a message to young law firm associates:

Your law firm cares about your personal and professional growth. But make no mistake, the law is a business – often a cutthroat one. Your firm has made a big investment in you in terms of salary, benefits, training and overhead. It expects a return on that investment. As a young lawyer, it’s important to understand how your firm perceives your value, and to a great extent it comes down to dollars and cents.

Law firms rely on leverage, which means having lots of associates in place to work and bill. Young associates should understand they are typically less valuable (in terms of dollars and cents) to their firms than their mid-level and senior associate colleagues. It’s a fact of life in today’s economic environment that clients are less willing to (as they see it) subsidize the on-the-job training of young lawyers by paying for unproductive time. This means that as a young lawyer you must be productive and effective – and not just busy – to stand out.

Real, Sustainable Success Requires Strategy and Structure

Real, Sustainable Success Requires Strategy and Structure

How many times have you read a book or blog post, listened to a keynote or podcast, and been inspired to take on the world? You know the feeling. The writer or speaker drops a bunch of knowledge bombs which open your mind to new possibilities. You can barely wait to get back to the office and start implementing everything you’ve learned.

So you sit down at your desk, pull out your legal pad and create a cascading flowchart full of goals, with a corresponding laundry list of to-do items. You’re pumped. You’re ready. Time to go big. This time it will be different.

But then it’s not. In fact, if you’re anything like me, you never even get started. The legal pad that you were so excited about sits undisturbed on the corner of your desk. Pretty soon it gets filed away with all the others. You go back to doing things the same way you always have.

Sound familiar. Feel familiar? It does to me. At least it used to.

How Law Firms Can Stay at the Cutting-Edge of Innovation

How Law Firms Can Stay at the Cutting-Edge of Innovation

There’s a great deal that the legal industry can learn from the technology industry. A good starting point is Eric Ries’ book The Lean Startup, which is filled ideas that are just as valuable (perhaps more valuable) for large, institutional law firms as they are for fast-growing tech startups.

Another great source of ideas and inspiration is the unstoppable force that is Jeff Bezos and his Amazon empire. Bezos has many powerful mantras for his business, but this is one of my favorites: It’s always “Day 1” at Amazon.

What he means is that Amazon will never stop being a startup. It’s a message Bezos drilled down on in a recent letter to shareholders (written from a building he works in named “Day 1”), in which he wrote:

“Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.”

 

The Long Game of Business Development: Why Personal Branding for Lawyers is Paramount

The Long Game of Business Development: Why Personal Branding for Lawyers is Paramount

There’s a misconception in the marketplace that the issues of personal branding for lawyers and business development for lawyers are distinct concepts. This post is meant to dispel this misunderstanding. It all comes down to appreciating the fact business development in the legal industry is a long game played over many years, and that the key to building a sustainable book of business is building a strong personal brand.

A short-term approach to business development requires the hard sell. This approach is colorfully demonstrated in the classic movie “Glengarry Glen Ross,” in which Alec Baldwin’s infamous character, Blake, admonishes a group of real estate salesmen to “ABC: Always Be Closing.”

We’ve all dealt with salespeople who take the ABC hard sell approach. Sometimes it even works, especially when what they’re selling is a commodity, or some other inexpensive product or service that we might happen to need at the moment. Despite the salesperson’s off-putting approach, we buy because it’s convenient to do so at the moment. Or we just want to get the person off the phone or off the porch.

It even works when selling legal services. What else could explain the prevalence of attorney billboards blaring 1-800 vanity phone numbers lining many cities’ highways and byways?

Lessons for Young Lawyers from Lincoln

Lessons for Young Lawyers from Lincoln

The practice of law has changed in many important ways over the years, but in many others it has not. In today’s cutthroat, competitive culture, we have a tendency to romanticize what things were like in the legal profession “back in the day.”

When we think of the “Giants” of our profession, those who left a lasting, indelible impact, names such as Darrow, Webster and Marshall come to mind. These lawyers shared many similar characteristics, including intelligence, courage and high ethical standards. They also lacked something that almost all lawyers today have in common: none graduated from law school. They read the books. They apprenticed. They learned by doing. And in the process they shaped the law, and the legal profession, in ways that are studied in law school classrooms across the country today.

Abraham Lincoln followed a similar path. We’ve all heard the stories of Lincoln studying his law books by candlelight in a log cabin. He lacked the formal legal training that is taken for granted in today’s profession. But while Lincoln may not have had a Harvard law degree, he – like many other legal stalwarts – learned through the school of hard knocks the principles and practices of what it takes to become a successful and respected lawyer.

The Stoic Associate: How to Deal with Feedback and Worry Less

The Stoic Associate: How to Deal with Feedback and Worry Less

When I was a young associate, every time I sent an email to a partner or client that included work product or a bit of analysis I found myself eagerly anticipating a “pat on the back” email back in my inbox. As you may have guessed, those pats on the back rarely came.

That’s life in a law firm! But it’s a lesson that took me some time to learn. Too often, I found my mood shifting with the winds – and whims – of the day’s feedback. What I finally learned is that as a law firm associate you need to learn to look for approval within yourself, and not from external sources.

But that’s easier said then done. In order to have that type of measured mindset, young associates need some tools in their toolboxes. One of the most effective is an “oldie but goodie” called Stoicism.

Sometimes You Need to Throw a Right Hook

Sometimes You Need to Throw a Right Hook

Well known social media marketer Gary Vaynerchuk authored a book called “Jab, Jab, Jab, Right Hook.” It’s all about brand building, marketing, and developing business in today’s digital environment.

The central thesis is that in order to stand out and gain your audience’s attention, you need to give, give, give before asking for someone’s business. Giving can take many forms, but in the social media world it most often means producing valuable, relevant content for your audiences.

I believe that Vaynerchuk wrote the book because he believes that too many people are throwing too many right hooks, and not enough jabs. They’re blasting people with offers and asks, and not giving freely of their wisdom in order to build authentic relationships online and off.

But sometimes I think that a right hook can, itself, be a jab. After all, if you believe that the services you provide can genuinely help solve some of the toughest problems that members of your audience face, then you’re doing them a disservice by not introducing your solutions to them. Just as it’s easy to get caught up in a cycle of selling and never providing value, it’s also easy to publish, publish, publish and never share the skills and experience that underlie your content.

Beware the False Comfort of Conventional Wisdom When Building a Legal Practice

Beware the False Comfort of Conventional Wisdom When Building a Legal Practice

“What would happen if I did the opposite?”. It’s an approach that worked for George Costanza in a classic Seinfeld episode, but it’s rarely something we think about – let alone act upon – in real life.

Doing the opposite – going against the grain, bucking conventional wisdom – can be scary. It can result in failure. It welcomes skepticism. It invites derision. It makes people uncomfortable. It’s especially frowned upon in the slow-to-innovate legal industry.

It is also the indispensable action that is inextricably linked to virtually every breakthrough idea that has moved the needle of human progress forward.

Conventional wisdom is, by definition, a generally accepted theory or belief. Any action or idea that is contrary to conventional wisdom is, therefore, generally not accepted, and the person propounding it is considered wrongheaded and counter-cultural – that is, until the radical is proven right, and the new idea replaces the old. As Albert Einstein said: “The only sure way to never make mistakes is to have no new ideas.”

Put more simply, rejecting conventional wisdom is risk taking.