You can buy attention. But no matter how much you spend, you can’t buy trust. And trust is the most valuable form of currency needed to sell sophisticated professional services. Effective marketing that garners both attention and trust must be built on a foundation of strategy. Developing an effective strategy requires an investment, but not merely writing a check. It involves listening, understanding, being empathetic, and putting in the labor necessary to truly know who your audience is and what matters to it. 

What follows are not tactics. Rather, these are 10 maxims that will help you frame the decisions and, yes, make the investments necessary to make an impact with your legal marketing in 2019. 

Effective marketing allows you to create a pipeline of prospects who become aware of and interested in what you have to say and offer. For most of these prospects, the need to engage a lawyer’s services at any given point in time will not be urgent. But for some, the need will be acute. If you lavish your personalized business development efforts on these highly qualified prospects you will experience success.

The key to this process, however, is keeping the prospect-pipeline flowing through effective marketing, and the most effective and scalable form of marketing for legal services is content marketing.

In my work as a marketing consultant for law firms, few questions are posed more frequently than this: How can we write more persuasive, effective content for our website?

This is an age-old question in legal marketing, and the answer is even older. Persuasive content is that which follows a path laid thousands of years ago by Aristotle, the original master of persuasion. Aristotle’s insight, which has as much relevance today as it did for the ancient Greeks, was that content that connects is structured according the rhetorical appeals of ethos, pathos, and logos.

Most sophisticated professional services providers, such as lawyers, consultants, and accountants, aspire to be thought of as thought leaders. Thought leaders grab attention. They shape the narrative. Their ideas drive action. And their reputations lead to business opportunities. They’re trusted, admired, and sought after.

The moniker of thought leadership cannot be bought, it must earned through hard work. The work primarily involved in becoming a thought leader is the sharing of compelling, interesting, and opinion-shifting insights in the marketplace of ideas. Some thought leaders write. Others speak. Most do both.

Thought leaders come in all shapes and sizes—from bombastic, colorful extroverts most comfortable on stage, to the introverts among us who prefer the quiet solitude of a keyboard and a cup of coffee.

While accepting the Nobel Prize for literature, Ernest Hemingway said, “Writing, at its best, is a lonely life.” But did Hemingway really do his best work in isolation? It depends on how you look at it. Surely he spent considerable time alone behind the typewriter. But away from his manuscripts, Hemingway intentionally immersed himself among peers from whom he drew inspiration.

For example, in the 1920s he moved to Paris to join a scene of expatriate writers and artists, including F. Scott Fitzgerald, who had taken up residence in the Left Bank. Members of this “Lost Generation” hung out at cafes, argued about politics, caroused late into the night on the streets of Paris, and produced some of the greatest works of literature of the 20th century.

In his classic book, Influence, psychologist Robert Cialdini identifies “authority” as one of the primary principles of persuasion. From a police officer in uniform, to a doctor in a lab coat, to a professor at a lectern, Cialdini explains that we tend to listen to and respect those who possess the titles and trappings of authority.

But things have changed in the nearly 35 years since Influence was first published. Thanks to the Internet, we now have much more to go on to determine if someone is an expert. For example, 30 years ago a Rolex watch, Brooks Brothers suit, and framed diploma hanging on the wall may have been enough to convince a prospective client that a lawyer was an expert in his or her field. Today, these trappings are far less likely to influence behavior and lead to new business.

Why? Because lawyers rarely have an opportunity to display these symbols of authority in-person unless they’ve already demonstrated expertise online. A prospective client’s first touch-point with a lawyer is not in his office—it’s on Google, on LinkedIn, or on his website bio. A prospective client wants to learn what a lawyer has to say online, and what others have to say about her, before sitting down face-to-face.

In 1978, rock star Alice Cooper appeared in a bizarre episode of “The Muppets” in which he plays the role of agent of the devil. He offers Kermit, Miss Piggy and the other Muppets “fabulous riches and worldwide fame” in exchange for signing a contract relinquishing their souls. (Only Gonzo expresses interest, but he can’t find a pen.)

This “deal with the devil” cultural motif is common in books, movies and TV shows in which temptation is dangled before protagonists, and plot lines explore the human capacity to resist the allure of Faustian bargains.

This summer, a blockbuster drama is playing out across websites and around water coolers in the legal industry. Milbank moved first to raise first-year associate salaries. Cravath upped the ante by surpassing Milbank’s bump and sweetening the pot with increases for senior associates. Simpson Thacher threw special summer bonuses into the mix. Milbank then matched Cravath’s pay scale and announced its own bonuses for associates in good standing.

This post originally appeared on JD Supra.

For many law firm marketers, video is a topic they would rather not discuss.

It is often regarded as a high-cost, uncertain-ROI endeavor that is difficult to master and integrate into a firm’s broader marketing strategy. 

But understanding why and how video can and should be embraced by law firms to increase brand awareness, generate website traffic, burnish thought leadership, and support business development efforts is an important discussion that every law firm marketing department should be engaging in. Why? Because video, unlike many other fickle marketing trends, is not going away. In fact, video is only increasing in importance.

This post originally appeared on Attorney at Work.

Blockbuster became dominant in the video rental business by offering convenience and selection — more stores and more titles than its competitors. Then Netflix came along offering even more convenience — more selection delivered right to your doorstep — as well as cheaper prices. It became even more dominant by streaming content straight into living rooms.

What has allowed Netflix to avoid becoming “Netflixed” by its competition is not convenience or pricing, though. It’s content, as Netflix invests billions into original programming.

When it comes to capturing consumers’ limited, closely guarded attention, content remains king. The same principle applies for law firm websites.