To Scale Your Business, Grow Your Personal Brand

To Scale Your Business, Grow Your Personal Brand

You can scale a business. We see it all of the time in the tech world, where startups work furiously to scale up and build infrastructure to manage and absorb growth when the time comes.

But can people scale? It’s an issue that many lawyers and other professional service providers struggle with. You’re one person, with tremendous demands on your time due to the needs of your clients, colleagues and firm (not to mention your personal life).

And business development in professional services is still an intensely personal endeavor. You need to be out there, meeting people, developing and spreading your reputation among potential clients and referral sources. It takes time and energy – both resources in short supply for most lawyers.

You can’t clone yourself, so your ability to scale yourself is limited. You can’t be everywhere, focused on everything, all at once.

Or can you?

Start Fast, Start Smart: Introducing a New Column for Attorney At Work

Start Fast, Start Smart: Introducing a New Column for Attorney At Work

A great deal has been said and written about the epidemic of the unhappy lawyer. Surveys suggest that career dissatisfaction among lawyers, and even rates of depression, are on the rise. According to research published last year, 28 percent of lawyers experience mild or higher levels of depression.

Associate attorneys are not immune from this issue. In fact, a survey from a few years back found that “associate attorney” was the unhappiest job in the United States. Many theories are posited as to the root causes, including overwork, stress, uninteresting work and the adversarial nature of the law. In recent years, firms have increasingly been urged to improve culture and expand opportunities for work-life balance, particularly for young associates. Firms need to change, the thinking goes, to adapt to the needs and desires of millennials.

This is a topic that is of great interest to me. And it’s one of import and urgency. After all, how can the profession expect to continue to perform at high levels if the young lawyers in the profession (at least large numbers of them) are dissatisfied with the work they spend such a massive amount of time on?

The Contradictions Inherent in Building a Practice

The Contradictions Inherent in Building a Practice

It’s easy to believe that success in business or in life is binary. Do this. Don’t do that. Achieve.

But it doesn’t work that way. The answer to the question “Should I do this or that?” is often: Both.

Therefore, a lawyer who spends meaningful time on the Internet trying to curate the best advice to help grow his or her practice could very well end up more confused than enlightened. There’s no guidebook, no rule, no single strategy that guarantees success.

That’s a lesson that comes with experience and observation. It’s plain to see that highly achieving lawyers come in all shapes and sizes. Some are young and some are old. Some serious and some quirky. Some introverts and some extroverts. The profession teems with successful professionals of wildly different backgrounds, experience and expertise.

Building a Book of Business Through Imperfect Action

Building a Book of Business Through Imperfect Action

All of us want things. Every year many of us resolve to make changes – personally and professionally – in order to get what we want. Eat better, write that article, exercise, make those phone calls, spend more time with family, learn that new skill. But inevitably another year passes without the results we desire and we are back to square one.

For most the problem is not one of indecision, but inaction. The desire for change is strong, but the will to make sustainable change happen is lacking. For this reason many lawyers spend their careers on autopilot, attending diligently to client needs and priorities but not their own. Days, weeks and years seem to flash by in a whirlwind of emails, conference calls and court appearances. With demanding clients, bosses and adversaries to deal with on a daily basis, who has time to focus on much else?

That’s not to say that most lawyers are mindless or aimless about their future. Far from it. Most have audacious goals for their career. But far fewer take the steps to achieve those goals.

Ironically, many lawyers end up settling for mediocrity because they are perfectionists. They don’t have the time, energy, or mental bandwidth to execute on a perfect business development plan, so rather than do a “good” job of building their practice, they do nothing at all.

The Opportunity of Disruption

The Opportunity of Disruption

Remember the good old days? The days when hourly rates increased year after year, junior associate time could be billed for, and it was considered unprofessional to try to poach another lawyer’s clients? That wasn’t that long ago, in fact. But times have changed.

The market for legal services is flat. Since the Great Recession, there has been fundamental change in the legal landscape. Much like the housing market bubble that precipitated the economic slowdown, the legal marketplace has shifted from a seller’s to a buyer’s market.

This has led to downward pressure on fees, demand for creative, alternative billing practices, and greater competition for fewer opportunities. Work has also moved in-house, as corporate law departments have looked for ways to cut costs and have become not only clients, but also competitors, to solo lawyers as well as law firms.

Sensing this shift, non-legal entrepreneurs have stepped in. From overseas document review firms to Silicon Valley technology startups, alternative service providers continue to chip away at work that traditionally was within the exclusive domain of lawyers and law firms. Companies such as Legal Zoom and Rocket Lawyer, which were once seen as novelties, continue to encroach.

Beware the False Comfort of Conventional Wisdom

Beware the False Comfort of Conventional Wisdom

When was the last time you asked yourself this question: “What would happen if I did the opposite?”. Better yet, when was the last time you actually did the opposite? 

Doing the opposite – going against the grain, bucking conventional wisdom – can be scary. It can result in failure. Particularly in the legal profession, it welcomes skepticism. It invites derision. It makes people uncomfortable.

It is also the indispensable action that is inextricably linked to virtually every breakthrough idea that has moved the needle of human progress. “Doing the opposite” is just another term for innovation.

Conventional wisdom is, by definition, a generally accepted theory or belief. Any action or idea that is contrary to conventional wisdom is, therefore, generally not accepted. The person propounding it is considered wrongheaded and countercultural – until the radical is proven right, of course, and the new idea replaces the old. As Albert Einstein said: “The only sure way to never make mistakes is to have no new ideas.”

Building a Personal Brand Doesn’t Require Fearlessness – It Requires Dancing with the Fear

Building a Personal Brand Doesn’t Require Fearlessness – It Requires Dancing with the Fear

Your legal career comes down to a choice between two paths. One feels safe, the other fraught with risk. One lies within the comfort zone, the other outside of it. One requires conformity, the other originality. One leads away from fear, the other straight toward it.

Author Steven Pressfield refers to the fear we all feel as the “resistance.” The resistance is what leads us to make decisions based not on what we desire, but rather what we think others desire of us. Pressfield decries this mindset as it robs us of our authentic self: “Our job in this life is not to shape ourselves into some ideal we imagine we ought to be, but to find out who we already are and become it.”

The first thing that a lawyer who aspires to build a strong personal brand needs to come to grips with is this: To make an impact you need to start caring more about what potential clients think, than you do worrying about what your colleagues may think. That’s because the pressure to conform in the legal industry is strong.

But to grow you need to change. And to change you need to grow.

Self Awareness is Your Secret Weapon

Self Awareness is Your Secret Weapon

When I was a fifth year associate at a large law firm, a big opportunity fell into my lap. A former colleague at a firm I previously worked at had moved on to an assistant general counsel position at a large Tier 1 auto supplier. He was in charge of the company’s “troubled supplier” issues, and contacted me about the possibility of taking on the work. It was a significant, career-trajectory altering, high six figures in annual billings opportunity.

As I began the process of evaluating the hoops to jump through – conflicts, in particular – to bring in the business, a number of other lawyers at the firm surfaced who claimed pre-existing relationships with individuals in the legal department at the potential client. If the work came in, they argued, they should receive origination credit. I remember clearly the ten-plus lawyer conference call that was scheduled to discuss conflicts and credit. Ostensibly the call was organized to discuss the opportunity that I was presented with, but I barely got a word in.

Eventually, I just gave up. It seemed like there were too many hands in the honey pot. The opportunity went elsewhere.

Lawyers and Law Firms that Refuse to Recognize the Power of Social Media are Falling Behind

Lawyers and Law Firms that Refuse to Recognize the Power of Social Media are Falling Behind

During my 16-plus years as an attorney and legal marketer, one thing has become clear to me: Most law firms like to take a wait-and-see approach when it comes to marketing. Few firms like to be first. There’s trepidation about standing out. And so they wait.

The process typically plays out like this:

  • A new platform or marketing methodology develops in the marketplace
  • Tech and other early adapting industries jump on board
  • Law firms – still waiting
  • Platform/methodology gains hold more broadly
  • McKinsey, Accenture or some other consulting firm adopts
  • Law firms start debating whether it’s right for the legal industry

The reason I raise this is because, just this week, a law firm leader asked me whether his firm and its lawyers should “be on” social media. Keep in mind that this firm is no stranger to marketing. It spends real dollars on print ads, airport ads, event sponsorships, website banner ads and, of course, individual lawyer awards (“Super Lawyers” and the like). The tone he struck when asking whether they should “be on” social media suggested to me that he believes there is something distasteful about playing in this space.