How Law Firms Can Stay at the Cutting-Edge of Innovation

How Law Firms Can Stay at the Cutting-Edge of Innovation

There’s a great deal that the legal industry can learn from the technology industry. A good starting point is Eric Ries’ book The Lean Startup, which is filled ideas that are just as valuable (perhaps more valuable) for large, institutional law firms as they are for fast-growing tech startups.

Another great source of ideas and inspiration is the unstoppable force that is Jeff Bezos and his Amazon empire. Bezos has many powerful mantras for his business, but this is one of my favorites: It’s always “Day 1” at Amazon.

What he means is that Amazon will never stop being a startup. It’s a message Bezos drilled down on in a recent letter to shareholders (written from a building he works in named “Day 1”), in which he wrote:

“Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.”

 

The Long Game of Business Development: Why Personal Branding for Lawyers is Paramount

The Long Game of Business Development: Why Personal Branding for Lawyers is Paramount

There’s a misconception in the marketplace that the issues of personal branding for lawyers and business development for lawyers are distinct concepts. This post is meant to dispel this misunderstanding. It all comes down to appreciating the fact business development in the legal industry is a long game played over many years, and that the key to building a sustainable book of business is building a strong personal brand.

A short-term approach to business development requires the hard sell. This approach is colorfully demonstrated in the classic movie “Glengarry Glen Ross,” in which Alec Baldwin’s infamous character, Blake, admonishes a group of real estate salesmen to “ABC: Always Be Closing.”

We’ve all dealt with salespeople who take the ABC hard sell approach. Sometimes it even works, especially when what they’re selling is a commodity, or some other inexpensive product or service that we might happen to need at the moment. Despite the salesperson’s off-putting approach, we buy because it’s convenient to do so at the moment. Or we just want to get the person off the phone or off the porch.

It even works when selling legal services. What else could explain the prevalence of attorney billboards blaring 1-800 vanity phone numbers lining many cities’ highways and byways?

Lessons for Young Lawyers from Lincoln

Lessons for Young Lawyers from Lincoln

The practice of law has changed in many important ways over the years, but in many others it has not. In today’s cutthroat, competitive culture, we have a tendency to romanticize what things were like in the legal profession “back in the day.”

When we think of the “Giants” of our profession, those who left a lasting, indelible impact, names such as Darrow, Webster and Marshall come to mind. These lawyers shared many similar characteristics, including intelligence, courage and high ethical standards. They also lacked something that almost all lawyers today have in common: none graduated from law school. They read the books. They apprenticed. They learned by doing. And in the process they shaped the law, and the legal profession, in ways that are studied in law school classrooms across the country today.

Abraham Lincoln followed a similar path. We’ve all heard the stories of Lincoln studying his law books by candlelight in a log cabin. He lacked the formal legal training that is taken for granted in today’s profession. But while Lincoln may not have had a Harvard law degree, he – like many other legal stalwarts – learned through the school of hard knocks the principles and practices of what it takes to become a successful and respected lawyer.

The Stoic Associate: How to Deal with Feedback and Worry Less

The Stoic Associate: How to Deal with Feedback and Worry Less

When I was a young associate, every time I sent an email to a partner or client that included work product or a bit of analysis I found myself eagerly anticipating a “pat on the back” email back in my inbox. As you may have guessed, those pats on the back rarely came.

That’s life in a law firm! But it’s a lesson that took me some time to learn. Too often, I found my mood shifting with the winds – and whims – of the day’s feedback. What I finally learned is that as a law firm associate you need to learn to look for approval within yourself, and not from external sources.

But that’s easier said then done. In order to have that type of measured mindset, young associates need some tools in their toolboxes. One of the most effective is an “oldie but goodie” called Stoicism.

Sometimes You Need to Throw a Right Hook

Sometimes You Need to Throw a Right Hook

Well known social media marketer Gary Vaynerchuk authored a book called “Jab, Jab, Jab, Right Hook.” It’s all about brand building, marketing, and developing business in today’s digital environment.

The central thesis is that in order to stand out and gain your audience’s attention, you need to give, give, give before asking for someone’s business. Giving can take many forms, but in the social media world it most often means producing valuable, relevant content for your audiences.

I believe that Vaynerchuk wrote the book because he believes that too many people are throwing too many right hooks, and not enough jabs. They’re blasting people with offers and asks, and not giving freely of their wisdom in order to build authentic relationships online and off.

But sometimes I think that a right hook can, itself, be a jab. After all, if you believe that the services you provide can genuinely help solve some of the toughest problems that members of your audience face, then you’re doing them a disservice by not introducing your solutions to them. Just as it’s easy to get caught up in a cycle of selling and never providing value, it’s also easy to publish, publish, publish and never share the skills and experience that underlie your content.

Beware the False Comfort of Conventional Wisdom When Building a Legal Practice

Beware the False Comfort of Conventional Wisdom When Building a Legal Practice

“What would happen if I did the opposite?”. It’s an approach that worked for George Costanza in a classic Seinfeld episode, but it’s rarely something we think about – let alone act upon – in real life.

Doing the opposite – going against the grain, bucking conventional wisdom – can be scary. It can result in failure. It welcomes skepticism. It invites derision. It makes people uncomfortable. It’s especially frowned upon in the slow-to-innovate legal industry.

It is also the indispensable action that is inextricably linked to virtually every breakthrough idea that has moved the needle of human progress forward.

Conventional wisdom is, by definition, a generally accepted theory or belief. Any action or idea that is contrary to conventional wisdom is, therefore, generally not accepted, and the person propounding it is considered wrongheaded and counter-cultural – that is, until the radical is proven right, and the new idea replaces the old. As Albert Einstein said: “The only sure way to never make mistakes is to have no new ideas.”

Put more simply, rejecting conventional wisdom is risk taking.

Give Freely to Gain Trust and Attention

Give Freely to Gain Trust and Attention

What’s the first thing that goes through your head when you meet a prospective client, sit down at the keyboard to write an article, or walk up to the podium to give a talk? What motivates you?

For many (too many) of us, it’s the desire to come across as smart, knowledgeable and polished. It’s natural to be internally focused. But being motivated by the desire to leave an individual or audience dazzled typically has the opposite effect.

I recently attended a conference and at one of the opening cocktail parties I completely forgot this lesson. I engaged in conversation with a nice gentleman and we chatted at each other instead of genuinely listening to what the other person was saying. Instead of probing for common interests, we focused on getting our points across. It ended up being a waste of time, full of awkward pauses and poorly delivered “elevator speeches.”

This poor interaction reminded me of what it takes to have a positive one: We benefit far more when we seek nothing in return. When we share our time, attention and wisdom freely, with no reciprocal expectations, we build relationships of the best kind – the ones built on a strong foundation of trust.

So the next time you approach an interaction, be it in person or via the written word, ask yourself a simple question: How much can I give my audience without expecting anything in return?

Your Personal Brand is Your Story

Your Personal Brand is Your Story

There’s no great dictionary definition of what a personal brand is. One of the most often cited colloquial definitions is from Jeff Bezos. The point Bezos is making is that a personal brand is a story.

“Your brand is what people say about you when you’re not in the room.”

In other words, your personal brand is impacted and shaped by everything you do – and don’t do – to put your best foot forward. If clients are going to buy from you, they need to understand who you are, what you stand for and the value you bring to the table.

Sure, some clients buy sight unseen, but in most lawyers’ experiences those are not the best type of clients. The most meaningful, satisfying, and profitable engagements typically come from situations where clients come to you for a very specific reason. They know who you are, have done their due diligence, and oftentimes have received a referral from someone they trust.

There’s strong alignment between what they need and what you offer.

Fear, Ego, and an Endless Cycle of Poor Decisions

Fear, Ego, and an Endless Cycle of Poor Decisions

I live in a small town in northern Michigan called Traverse City. It’s a quaint, picturesque town of 17,000 residents, although the population, hustle and bustle of the area swells during the summer months. People flock from all over the world to enjoy the beauty of Lake Michigan and the incredible food, wine and craft beer scene that this region offers.

Over the last five years (my family has lived here two years), Traverse City has experienced tremendous growth, both in its primary industries of tourism, hospitality and agriculture, as well as new industries such as technology. There’s even a new tech incubator here, and an angel fund that was formed to help attract and cultivate the growing number of startups in the area.

The entrepreneurial scene is booming. Interesting and creative new businesses are opening every week here. Young people and young families looking for a different way of life continue to migrate here from busy urban areas at a steady clip. They’re building businesses around their lives, rather than lives around their businesses. A risk taking ecosystem and ethos has taken hold.

But it wasn’t always this way. In fact, it wasn’t at all this way just a few years ago. And it didn’t happen by accident.

Lawyers With Strong Personal Brands Operate with Clarity of Purpose and Consistency of Effort

Lawyers With Strong Personal Brands Operate with Clarity of Purpose and Consistency of Effort

Lawyers with strong personal brands stand for something. And for those with the strongest brands, “something” means one thing. They are master craftsmen, rather than jacks of all trades.

The jack of all trades lawyer is busy, bouncing from project to project, learning a little about a lot. Clients think of a jack of all trades when price is a primary consideration. The master craftsman lawyer is also busy, but focused. She knows a lot about a little and is able to charge a price premium as a result.

The objective of becoming a lawyer with a strong personal brand is to make it clear to the market the precise types of problems that the well-branded lawyer can solve. A strong personal brand allows a lawyer to transform from hunter to hunted. Clients seek her out because her value proposition is clear and has been validated through her experience, reputation, thought leadership and the word of mouth of others she’s worked with and against. She knows – and the market knows – what she does, how she does it, and for whom. Success follows.